Shipping policy

Effective Date: September 10, 2025]

At Prieur Canada, we are dedicated to delivering your fencing equipment and apparel promptly and securely. This Shipping Policy outlines our practices for orders placed through our Canadian online store. It complies with Canadian federal and provincial regulations, including those under the Canada Post Corporation Act and consumer protection laws in provinces like Ontario, Quebec, and British Columbia. Shipping details may vary based on product availability, location, and external factors.

We process and ship orders from our Canadian warehouse to ensure efficient delivery within Canada. For any questions, contact us at XXXXXXXX or 1-800-XXX-XXXX.

1. Shipping Methods and Carriers

  • We partner with reliable carriers such as Canada Post, Purolator, UPS Canada, and FedEx Canada to handle shipments.
  • Available options include:
    • Standard Ground Shipping: Economical option for most orders (e.g., via Canada Post Expedited Parcel).
    • Expedited Shipping: Faster delivery for urgent needs (e.g., 1-3 business days within major provinces).
    • Express or Overnight Shipping: Available for select locations at an additional cost.
  • Shipping method availability depends on your delivery address, order weight/size, and product type (e.g., bulky items like fencing masks may require special handling).

2. Shipping Rates

  • Rates are calculated at checkout based on order weight, dimensions, destination, and selected method.
  • All rates are in Canadian Dollars (CAD) and include applicable taxes (e.g., GST/HST or provincial sales tax).
  • Free Shipping: Offered on orders over [e.g., $150 CAD] to most Canadian addresses (exclusions apply for remote areas or oversized items).
  • Additional fees may apply for:
    • Remote or rural areas (e.g., Yukon, Nunavut, or northern regions).
    • Oversized/heavy items (e.g., full fencing kits exceeding 30 kg).
    • Express services or insurance.
  • We do not profit from shipping fees; they reflect carrier costs.

3. Processing and Delivery Times

  • Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays) after payment confirmation.
  • Estimated delivery times (from shipment date):
    • Within the same province: 1-3 business days.
    • Inter-provincial (e.g., Ontario to British Columbia): 3-7 business days.
    • Remote areas: 5-10 business days or more.
  • These are estimates and not guaranteed. Delays may occur due to weather, holidays, customs (for inter-provincial shipments), or high demand periods.
  • For Quebec residents: Under the Consumer Protection Act, we commit to reasonable delivery times; you may cancel if significantly delayed.

4. Order Tracking

  • Once shipped, you'll receive a confirmation email with a tracking number and link to monitor your package via the carrier's website.
  • Track directly on our Site by logging into your account and viewing order details.
  • If you don't receive tracking info within 3 business days, contact us.

5. Shipping Destinations and Restrictions

  • We ship to all Canadian provinces and territories, including residential, business, and PO Box addresses (where supported by the carrier).
  • International Shipping: Limited to select countries (e.g., USA via cross-border services). Customs duties, taxes, and fees are the recipient's responsibility and not included in our rates. We comply with Canadian export regulations.
  • Restrictions: We do not ship to sanctioned countries or restricted items (e.g., hazardous materials). Some products (e.g., weapons) may require age verification or compliance with local laws.
  • For oversized or hazardous items (e.g., certain fencing blades), additional restrictions or fees may apply.

6. Lost, Damaged, or Incorrect Shipments

  • Damaged or Incorrect Items: Inspect your package upon arrival. If damaged or incorrect, contact us within 7 days with photos and details for a replacement or refund (per our Return and Refund Policy).
  • Lost Packages: If not delivered within the estimated time, we'll investigate with the carrier. If confirmed lost, we'll reship or refund at our discretion.
  • Our liability for lost/damaged shipments is limited to the order value or carrier insurance (whichever is less), in accordance with Canadian law. We recommend adding shipping insurance for high-value orders (available at checkout for an extra fee).

7. Address Accuracy and Changes

  • Ensure your shipping address is accurate at checkout. We are not responsible for delays or losses due to incorrect addresses.
  • Address changes after order processing may incur fees or delays. Contact us immediately if needed.

8. Customs and Duties (for International Orders)

  • For shipments outside Canada, you are responsible for all import duties, taxes, and customs fees imposed by your country.
  • We provide necessary documentation but cannot control or predict these charges.

9. Environmental Commitment

  • We use eco-friendly packaging where possible and partner with carriers committed to sustainable practices, aligning with Canada's environmental standards.

10. Changes to Policy

  • We may update this policy. The version in effect at the time of your order applies.

Thank you for shopping with Prieur Canada. We aim to make your experience seamless—happy fencing!